Customer terms

Botly Services Pty Ltd · Last updated 9 November 2026

Draft, not yet in effect. This is being reviewed by our lawyer before Bookbotly opens to the public. Questions? Email hello@bookbotly.com.

1. About these terms

These terms are the agreement between Botly Services Pty Ltd (ABN [to come]) (“Botly”, “we”) and the business that signs up for Bookbotly (“you”). By creating an account, you agree to them on behalf of your business. Our privacy policy explains how we handle personal information and forms part of these terms.

2. What Bookbotly does

Bookbotly is an AI front office. Today it reads enquiry emails your business forwards to us and drafts replies using your own prices and business details. Replies are sent as “your business via Bookbotly”, with replies from your customers going to your own email address. We’ll add features over time, and we may change how existing features work, but we won’t remove a core part of the service you rely on without at least 30 days’ notice.

During early access, some features may be new or still being tested. We’ll tell you which ones.

3. You stay in control

• By default, nothing is sent to a customer until someone at your business approves it.
• You can choose to let Bookbotly do some things on its own, within the limits you set. You can change that, or pause Bookbotly, at any time.
• Bookbotly will not invent prices, offer discounts or create urgency you haven’t written.
• AI can make mistakes. Check replies before you approve them. You’re responsible for messages your business approves or allows Bookbotly to send.

4. Your account

• Give us accurate details and keep them up to date.
• Keep sign-in details secure. Owners and admins must use two-step sign-in.
• You choose who in your team has access, and you’re responsible for what they do in your account.
• Tell us straight away if you think someone has got into your account without permission.

5. Your responsibilities

• Make sure the prices and business details you give Bookbotly are accurate and lawful.
• Tell your customers, in your own privacy policy, that you use a service provider to help reply to enquiries. We provide suggested wording.
• Only forward emails you’re allowed to share with a service provider.
• Follow the Spam Act 2003 for any marketing messages you choose to send, including having consent and an unsubscribe option.
• Don’t use Bookbotly to mislead anyone, send spam, harass people, or break the law, and don’t try to get around its limits or security.

6. Our responsibilities

• Provide Bookbotly with due care and skill, and fix problems promptly.
• Keep your data secure and in Australia, as our privacy policy describes.
• Only use your data to provide Bookbotly to you, and never sell it or use your customers’ messages to train AI models.
• Tell you promptly if a data breach affects your data.
• Give you a way to contact a real person for help.

7. Prices and payment

• Bookbotly costs A$149 a month plus GST (A$163.90 including GST), billed monthly in advance. [Launch pricing to be confirmed.]
• Your plan includes 500 enquiries a month. The allowance resets on the 1st of each month, in your business’s time zone.
• Extra usage is off unless an owner switches it on. If it’s on, extra enquiries are charged at the rate shown in Settings, up to the monthly limit you set. We’ll never charge more than that limit.
• You’ll get a tax invoice for every payment. We don’t charge card surcharges.
• We’ll email you at least 30 days before any price rise. If you don’t want to pay the new price, you can cancel before it starts and you won’t be charged it.
• If a payment fails, we’ll tell you and give you at least 14 days to fix it before we pause your account.

8. Free trials and early access

If you get a free trial or free early access, we’ll tell you how long it lasts. We won’t charge you when it ends unless you’ve added a payment method and chosen a plan, and we’ll remind you at least 3 days before your first payment.

9. Cancelling

• Cancel any time in Settings, under Security and your data, by choosing Close account. It’s online, with no phone call and no exit fee. You have 30 days to change your mind.
• Bookbotly keeps working until the end of the month you’ve paid for.
• We don’t give refunds for part months, except where the Australian Consumer Law requires one.

10. If we need to pause or end your account

We can pause or end your account only if: payment is overdue after the notice above; you seriously or repeatedly break these terms and don’t fix it within 14 days of us telling you; or we need to act immediately to protect people, data or the service from harm. We’ll tell you why, and, unless the law stops us, give you a chance to get a copy of your data.

We can stop offering Bookbotly altogether with at least 60 days’ notice, and we’ll refund any amount you’ve paid for time after it closes.

11. Your data

• Your business’s data, and your customers’ messages, belong to you. You let us use them only to provide Bookbotly to you.
• Owners can download a copy of your data, or delete all customer data, at any time in Settings under Security and your data. Or email us and we’ll do it within 30 days.
• After you close your account, you have 30 days to download a copy or change your mind. Then we delete it, except records the law requires us to keep, and copies in backups, which are deleted within a further [35] days.

12. Keeping things confidential

We each keep the other’s confidential information private and use it only for this agreement, unless the law requires otherwise.

13. Responsibility if something goes wrong

• Nothing in these terms limits your rights under the Australian Consumer Law, or anything else that the law says can’t be limited.
• Messages you approve are your responsibility. That includes messages Bookbotly sends on its own under settings you’ve chosen. Check drafts before you approve them.
• Our mistakes are our responsibility. We’re responsible if Bookbotly sends a message you didn’t approve or allow, goes over a limit you set, or exposes your data because we didn’t keep it secure.
• Otherwise, each of us is only responsible for losses the other suffers that were caused by our breach of these terms, our negligence or our wrongful act, and not for indirect losses such as lost profits.
• Each of our total responsibility under these terms is limited to the fees you paid us in the 12 months before the problem. This limit doesn’t apply to a breach of confidentiality, a data breach caused by our failure to keep data secure, or fraud. [Lawyer to confirm the limit, the exceptions and this split of responsibility under the unfair contract terms laws.]

14. Changes to these terms

We may update these terms, for example when we add features or the law changes. We’ll email account owners at least 30 days before a change that’s worse for you takes effect. If you don’t agree, you can cancel before then without any fee. Changes never apply to anything that happened before them.

15. Disagreements

If something goes wrong, please contact us first. We’ll try to sort it out within 20 business days. If we can’t, either of us can suggest mediation before going to court. These terms are governed by the law of New South Wales, Australia.

16. Contact

Botly Services Pty Ltd, Sydney NSW, Australia. Email hello@bookbotly.com.